Returns & Refunds Policy

1. Overview

At Lumeria Skincare – Glow Naturally, we stand behind the quality of our products. This Returns & Refunds Policy outlines the terms and conditions for returning products and receiving refunds. Please read this policy carefully before making a purchase.

Due to the perishable nature of food products, we have specific return policies designed to ensure product quality and safety while protecting both our customers and our business.

2. Return Eligibility

2.1 Eligible Returns

We accept returns for the following reasons:

• Damaged Products: Items damaged during shipping or delivery
• Defective Products: Products with manufacturing defects or quality issues
• Wrong Items: Products that differ from what you ordered
• Expired Products: Products that have expired before the stated expiry date
• Incomplete Orders: Missing items from your order

2.2 Non-Returnable Items

Due to food safety regulations and hygiene concerns, we cannot accept returns for:

• Products that have been opened, consumed, or partially used
• Products damaged due to improper storage or handling by the customer
• Products returned after the return period has expired
• Products without original packaging or labels
• Custom or personalized products
• Products purchased during special sales or clearance (unless defective)

3. Return Timeframe

Return Window: You must contact us within 7 days of receiving your order to initiate a return. For damaged or defective items, please contact us within 48 hours of delivery.

Once we approve your return request, you must ship the items back within 5 business days unless we arrange for pickup.

4. How to Request a Return

Follow these steps to request a return:

5. Return Shipping

5.1 Shipping Costs

Free Returns: We cover return shipping costs for:

• Damaged or defective products
• Wrong items sent by us
• Expired products
• Incomplete orders

Customer-Paid Returns: For returns due to change of mind or other reasons not caused by us, return shipping costs will be borne by the customer unless otherwise stated.

5.2 Return Shipping Methods

We recommend using a trackable shipping method for returns. We are not responsible for items lost during return shipping. Keep your shipping receipt until your refund is processed.

6. Refund Process

6.1 Refund Eligibility

Refunds will be issued for:

• Approved returns that meet our return policy
• Cancelled orders (before shipment)
• Orders that cannot be delivered due to our error
• Duplicate charges or payment errors

6.2 Refund Processing Time

Refunds are processed within 5-7 business days after we receive and inspect the returned items. The refund will be credited to your original payment method:

• Credit/Debit Cards: 5-7 business days
• UPI/Wallets: 3-5 business days
• Net Banking: 5-7 business days
• Cash on Delivery: Refunded via bank transfer (7-10 business days)

Please note that your bank or payment provider may take additional time to process the refund and make it available in your account.

6.3 Refund Amount

The refund amount will include:

• Full product price for returned items
• Original shipping charges (if the entire order is returned due to our error)
• Return shipping costs (if we arranged pickup or covered return shipping)

Non-Refundable: Original shipping charges are non-refundable for returns due to change of mind, unless the entire order is returned unopened.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product:

1. Return the original item following our return process
2. Place a new order for the desired product
3. We'll process your refund for the returned item

For faster service, you may place a new order immediately, and we'll process your return refund separately.

8. Cancellations

8.1 Order Cancellation

You may cancel your order within 2 hours of placing it, provided it hasn't been processed for shipping. To cancel:

• Contact us immediately via email or phone
• Provide your order number
• We'll process a full refund if cancellation is successful

8.2 Cancellation by Us

We reserve the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Fraudulent or suspicious activity
• Inability to deliver to your address

If we cancel your order, you'll receive a full refund within 5-7 business days.

9. Damaged or Defective Products

If you receive damaged or defective products:

• Do not consume the product
• Take photos of the damage or defect
• Contact us within 48 hours of delivery
• Keep the product until we provide return instructions

We'll arrange for replacement or full refund, including return shipping costs. In some cases, we may not require you to return the damaged item.

10. Wrong Items Received

If you receive items different from what you ordered:

• Contact us immediately with your order number
• We'll arrange for the correct items to be sent
• We'll cover return shipping for wrong items
• You may keep the wrong items or return them (your choice)

11. Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

1. Check your bank account or payment method
2. Contact your bank or payment provider
3. Contact us with your order number and refund details
4. We'll investigate and resolve the issue promptly

12. Contact Information

For returns, refunds, or any questions about this policy, please contact us:

13. Policy Updates

We reserve the right to update this Returns & Refunds Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.