Frequently Asked Questions

Orders can be modified or cancelled within 2 hours of placement, provided they haven't been processed for shipping. To cancel or modify, please contact us immediately at our support page or call us with your order number. Once an order is in transit, cancellations cannot be processed.

Store your Lumeria skincare products in a cool, dry place away from direct sunlight and heat sources. Most products should be kept at room temperature (15-25°C). Avoid storing in damp bathrooms directly above running water. Keep bottles tightly sealed when not in use to maintain product integrity. Each product label includes specific storage instructions for optimal efficacy and shelf life.

Lumeria products are formulated with carefully selected natural and premium ingredients including plant extracts, essential oils, and proven skincare actives. We avoid harsh chemicals, parabens, and artificial fragrances. All ingredients are sourced responsibly and are cruelty-free. Our formulators work with dermatologists to ensure safety and efficacy. You can view the complete ingredient list on each product page.

Lumeria offers a comprehensive range of skincare products including facial cleansers, moisturizers, serums, face masks, anti-aging treatments, acne solutions, sunscreen, and specialized treatments for sensitive skin. Each line is designed to address specific skin concerns and can be mixed and matched to create a personalized skincare routine. Browse our product categories to find solutions tailored to your skin type and concerns.

Each Lumeria product comes with detailed usage instructions on the packaging. Generally, cleanse your face with our cleanser, apply toner if you use one, then apply serums and moisturizers in order of consistency (lightest to heaviest). Always use sunscreen during the day. For best results, follow a consistent routine and allow 4-6 weeks to see noticeable improvements in your skin.

Yes! Lumeria has products specially formulated for different skin types including oily, dry, combination, sensitive, and normal skin. Each product page clearly indicates the recommended skin types. If you're unsure which product is right for you, our customer support team can provide personalized recommendations based on your specific skin type and concerns.

Absolutely! Lumeria products are designed to work together seamlessly. You can create a complete skincare routine by combining our cleansers, toners, serums, and moisturizers. For best results, apply products in order of their consistency (lightest to heaviest). If you're introducing multiple new products, add them one at a time with a week in between to monitor how your skin responds.

Results vary depending on the product and your skin condition, but most users notice improvements within 4-6 weeks of consistent use. Some benefits like hydration may be visible within days, while others like anti-aging and acne improvement take longer. For optimal results, use products as directed and maintain a consistent skincare routine. Patience and consistency are key to achieving your best skin!

Yes! Lumeria has a special sensitive skin line formulated without common irritants like fragrance, sulfates, and harsh chemicals. All our products are dermatologist-tested. However, if you have extremely sensitive skin or known allergies, we recommend patch testing first or consulting with a dermatologist. You can view the complete ingredient list on each product page to check for any ingredients you need to avoid.

We deliver across India through our trusted shipping partners. Shipping options and charges are calculated at checkout based on your delivery address. We use Shiprocket for reliable and trackable deliveries. All skincare products are carefully packaged to ensure they arrive in perfect condition. For specific areas, please check the shipping options during checkout or contact us.

Delivery times vary by location:

• Metro cities: 2-4 business days
• Tier 2 cities: 4-6 business days
• Other locations: 5-8 business days

You'll receive tracking information via email once your order ships. Processing time is typically 1-2 business days before dispatch.

Shipping charges are a flat ₹99 for orders below ₹599; free for orders ₹599 and above. The exact shipping cost will be shown at checkout before you confirm your order.

Yes! Once your order is shipped, you'll receive an email with a tracking number and link. You can also track your order by logging into your account and visiting the "My Orders" section. Real-time updates are available through our shipping partner's tracking system.

If your order is delayed beyond the estimated delivery date, please contact us immediately. We'll investigate and keep you updated. In rare cases of lost shipments, we'll either resend your order or provide a full refund. Your satisfaction is our priority, and we'll work to resolve any delivery issues promptly.

We accept multiple payment options for your convenience:

• Razorpay: Credit cards, Debit cards, UPI, Net Banking, Wallets
• Cash on Delivery (COD): Available in select areas

All online payments are secured through Razorpay's encrypted payment gateway. We never store your card details.

Absolutely! We use Razorpay, a PCI-DSS compliant payment gateway trusted by millions of customers. All transactions are encrypted and secure. We don't store your payment information on our servers. Your financial data is handled securely by Razorpay's industry-standard security protocols.

For online payments (Razorpay), you'll be charged immediately when you complete the checkout process. For Cash on Delivery orders, payment is collected when you receive the package. If you choose COD, make sure you have the exact amount ready for the delivery person.

Yes! We regularly offer discount coupons and promo codes. You can apply them during checkout by entering the code in the coupon field. Check our website, social media, or subscribe to our newsletter to stay updated on the latest offers and discounts.

If your payment fails, don't worry - your order won't be placed and you won't be charged. Common reasons include insufficient funds, incorrect card details, or network issues. Please try again or use an alternative payment method. If the problem persists, contact your bank or reach out to us for assistance.

We accept returns within 14 days of delivery for unused, unopened products in their original packaging with all seals intact. If a product is defective, damaged during shipping, or not as described, we'll provide a refund or replacement. Please contact us within 48 hours of delivery to initiate a return with photos of the damaged/defective product if applicable.

To return an item, please contact us via our contact page or email with your order number and reason for return. We'll provide a return authorization and instructions. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method:

• Credit/Debit cards: 5-7 business days
• UPI/Wallets: 3-5 business days
• Net Banking: 5-7 business days

You'll receive an email confirmation once the refund is processed.

Creating an account is quick and easy! Click on "Login" in the header, then select "Create Account" or "Register". Fill in your name, email, phone number, and create a password. You'll receive a verification email. Once verified, you can start shopping and track your orders easily.

Click on "Login" and then "Forgot Password". Enter your registered email address, and we'll send you a password reset link. The link will be valid for 60 minutes. If you don't receive the email, check your spam folder or contact us for assistance.

We're here to help! You can reach us through:

• Contact Form: Visit our contact page
• Email: Check the contact information on our website
• Phone: Available during business hours

Our support team typically responds within 24 hours. For urgent matters, please call us directly.

Yes! Log into your account and go to "Profile" or "My Account" section. You can update your name, email, phone number, and delivery addresses. To change your password, use the "Change Password" option in your account settings.